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About the Job

Salary

$1300- $1900  for  Assistant Technician (non experience)

 

$1500- $2500  for  Assistant Technician (with experience)

Job apply to; Singaporean , Singapore PR & Malaysian

Apply: send your resume letter to                             Sales@macinfinity.sg

Job Title: Customer Service Repair Technician for smartphones, tablets, and computers

Job Purpose: Serves customers by diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction

Basic Qualifications:

  • Outstanding customer service skills

  • Strong interest in technology

  • No device repair experience is necessary because we provide on-the-job training and guidance

  • Excellent technical, problem solving, and analytic skills

  • Exceptional organizational skills

  • Strong written and oral communication skills

  • Proficient in Microsoft Office

  • Ability to work well in team environment

  • Availability to work flexible hours, including weekends and holidays

Tasks and Responsibilities:

  • Diagnose, troubleshoot, and repair devices

  • Provide recommendations for problem resolution

  • Explain complex technical issues to customers in a non-technical, simple to understand manner

  • Provide repair and replacement estimates to customers

  • Ensure that all repairs meet or exceed Mac.Infinity quality standards

  • Greet customers in a friendly manner and maintain a positive work environment

  • Answer phone calls to the store with a professional, courteous and friendly demeanor

  • Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

  • Keep track of all devices and inventory while safeguarding all store stock

  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

  • Maintain the cleanliness and professional appearance of the store